Frequently Asked Questions
How should I care for my agarwood bracelet?
To maintain the beauty and longevity of your agarwood bracelet:
💎 Avoid contact with water and sweat – Excess moisture may affect the wood’s aroma and texture.
🌞 Keep away from direct sunlight – Prolonged exposure can cause fading.
🛡️ Store in a dry, cool place – To preserve its natural scent and quality.
Is my payment secure?
Yes! At Oudgo, we prioritize the security of your transactions.
🔐 SSL Encryption – All transactions are encrypted to ensure your payment details are safe.
🛡️ PCI Compliance – We adhere to international security standards for online payments.
🚫 No Storage of Payment Details – We do not store any credit card or banking information on our servers.
What currency are the prices listed in?
All prices on Oudgo are displayed in USD ($) by default. However, you may see currency conversion options at checkout based on your location. Please note that your bank may apply exchange rate adjustments.
What happens if I enter the wrong shipping address?
If you realize you've entered the wrong shipping address, contact us immediately at admin@oudgo.com. If your order hasn’t been processed, we can update the address. However, if the order has already been shipped, we are unable to make changes.What if my order is delayed?
We do our best to ensure on-time delivery, but unexpected delays may occur due to customs processing, weather conditions, or high order volumes. If your order is significantly delayed, please reach out to our support team for assistance.What is the shelf life of agarwood essential oil?
Our 100% pure agarwood essential oil has a shelf life of 5-10 years, depending on storage conditions. To extend its lifespan:💧 Store in a dark glass bottle.
❄️ Keep in a cool, dry place away from heat and light.
🛑 Ensure the bottle is tightly sealed after use.
What payment methods do you accept?
We accept the following payment methods for secure transactions:
💳 Credit/Debit Cards (Visa, Mastercard, American Express)
💰 PayPal
🏦 Bank Transfer (for bulk orders)
All transactions are encrypted and processed securely.
What payment methods do you accept?
We accept a variety of secure payment methods, including:
💳 Credit/Debit Cards – Visa, Mastercard, American Express
💰 PayPal – Secure and fast international payments
🏦 Bank Transfer – Available for bulk or wholesale orders
All payments are processed through encrypted and secure gateways to protect your personal information.
What should I do if I receive the wrong item?
If you receive an incorrect item, please:1️⃣ Take a photo of the item and packaging.
2️⃣ Email us at admin@oudgo.com with your order number and the photos.
3️⃣ We will arrange a replacement or refund based on your preference.
What types of products does Oudgo offer?
We specialize in premium agarwood products, including:
🌿 Agarwood Bracelets – Handcrafted from natural agarwood beads.
🕯️ Agarwood Incense – Pure, chemical-free incense for relaxation and meditation.
💧 Agarwood Essential Oil – 100% pure oud oil, perfect for aromatherapy and perfumery.
🎁 Agarwood Carvings & Accessories – Unique handcrafted pieces for collectors and enthusiasts.
You can explore our full collection here.