Terms & Conditions
Welcome to Oudgo! These Terms & Conditions outline the rules and regulations for using our website, purchasing our products, and interacting with our services. By accessing our website https://oudgo.com, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our services.
1. General Information
🔹 Oudgo specializes in selling high-quality agarwood products, including bracelets, incense, essential oils, and other related items.
🔹 By placing an order on our website, you confirm that you are at least 18 years old or have the legal capacity to enter into a contract.
🔹 We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.
2. Ordering & Payment
🔹 All orders placed through our website are subject to availability and acceptance.
🔹 We accept payments via credit/debit cards, PayPal, and other secure payment methods.
🔹 Prices are displayed in USD and include applicable taxes unless stated otherwise.
🔹 Oudgo reserves the right to cancel any order suspected of fraud or unauthorized activity.
3. Shipping & Delivery
🔹 Our order processing time is 3-5 business days.
🔹 We offer free shipping worldwide on orders of $299 or more, and estimated delivery times vary by region (see our Shipping & Delivery page for details).
🔹 We are not responsible for customs duties or import taxes imposed by your country.
4. Returns & Refunds
🔹 Customers can request a free return or exchange within 7 days of receiving their order.
🔹 If the product is damaged during shipping, we will send a replacement at no extra cost.
🔹 Refunds will be issued to the original payment method within 5-10 business days after approval.
🔹 More details can be found on our Refund & Returns Policy page.
5. Intellectual Property
🔹 All content on https://oudgo.com, including text, images, graphics, and product descriptions, is the property of Oudgo and is protected under copyright laws.
🔹 You may not copy, distribute, or use our content for commercial purposes without written permission from Oudgo.
6. Privacy & Data Protection
🔹 We collect and store customer information in compliance with global data protection laws.
🔹 Personal information (name, email, shipping address) is used only for order fulfillment and marketing (if opted in).
🔹 We do not sell or share customer data with third parties. For more information, please review our Privacy Policy.
7. Limitation of Liability
🔹 Oudgo is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
🔹 Our liability is limited to the amount paid for the product(s) purchased from us.
8. Governing Law
🔹 These Terms & Conditions are governed by the laws of Vietnam.
🔹 Any disputes arising under these terms will be resolved through negotiation. If an agreement cannot be reached, disputes will be handled in a Vietnamese court.
9. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
📧 Email: admin@oudgo.com
📞 Phone: +84 375096626
Thank you for shopping with Oudgo! We appreciate your trust and support.