Refund & Returns Policy

At Oudgo, we strive to ensure our customers are completely satisfied with their purchases. If you are not happy with your order or if your item arrives damaged, we offer a free return and exchange policy within 7 days from the date you receive your package.

1. Return & Exchange Eligibility

You are eligible for a free return or exchange if:
✅ You request a return within 7 days of receiving your order.
✅ The item is in its original condition, unused, and in its original packaging.
✅ The item was damaged during shipping.

Unfortunately, we do not accept returns for:
❌ Items that have been used or altered in any way.
❌ Personalized or customized products.
❌ Clearance or final sale items.

2. Damaged or Defective Items

If your order arrives damaged due to shipping, we will gladly send a replacement at no extra cost. To request a replacement:
1️⃣ Take clear photos and videos of the damaged item and packaging.
2️⃣ Email the photos and order details to admin@oudgo.com.
3️⃣ Our team will review your request and send a replacement as soon as possible.

3. How to Request a Return or Exchange

To initiate a return or exchange, follow these simple steps:
1️⃣ Contact us within 7 days of receiving your order at admin@oudgo.com with your order number and reason for return.
2️⃣ We will provide return instructions and a prepaid shipping label (if applicable).
3️⃣ Pack the item securely and send it back to us.
4️⃣ Once we receive the item and inspect it, we will process your exchange or refund within 5 business days.

4. Refund Process

💳 Refund Method: Refunds will be issued to the original payment method used during the purchase.
⏳ Processing Time: Once approved, refunds typically take 5-10 business days to reflect in your account.

5. Contact Us

If you have any questions or need further assistance regarding returns and refunds, please contact our support team:

📧 Email: admin@oudgo.com
📞 Phone: +84 375096626

We value your satisfaction and are always here to help!