Product

At Oudgo, we take pride in offering high-quality agarwood products, including bracelets, incense, essential oils, and more. Below are answers to frequently asked questions about our products, authenticity, care instructions, and customization options.

For any product-related questions, feel free to reach out:

📧 Email: admin@oudgo.com
📞 Phone: +84 375096626

Our team is available Monday – Saturday, 9:00 AM – 6:00 PM (Vietnam Time).

Yes! We offer a free 7-day return policy if you are not completely satisfied. For more details, check our Refund & Returns Policy.
the finest quality oud in the world. We are committed to sustainable harvesting and adhere to international conservation guidelines.
Agarwood has been revered for centuries in Buddhism, Hinduism, Islam, and traditional medicine. Many of our customers use agarwood incense and essential oils for meditation, relaxation, and spiritual rituals.
Yes! Our agarwood essential oils and bracelets are free from chemicals and safe for sensitive skin. However, if you have allergies, we recommend doing a patch test before use.

There is no universal shelf-life number for every agarwood oil. Stability depends on the oil’s composition, whether it is pure or diluted, oxygen exposure, light, heat, water contamination, packaging and the manufacturer’s own testing. Use the expiry or period-after-opening information supplied for your exact bottle when available.

  • Keep the cap tightly closed to reduce air exposure.
  • Store the bottle upright in a cool, dark, dry place away from direct sunlight and heat.
  • Avoid touching the applicator to skin or other surfaces if that could contaminate the bottle.
  • Stop using the oil if the odor changes sharply, the container is damaged, contamination is visible or the maker recalls the batch.

Age alone does not prove that oud oil is genuine or better. For product-specific questions, contact the seller with the bottle’s batch or lot reference. See the oud oil buying and storage guide.

For the best experience when burning agarwood incense:
🔥 Use a charcoal burner or electric incense heater.
🌿 Place the incense on the heat source and let the natural aroma diffuse.
🕯️ Avoid direct flames, as they can overpower the fragrance.

Keep an agarwood bracelet or pendant dry, clean it gently and store it away from heat and product residue. Brief accidental contact with sweat does not prove that the wood is ruined, but repeated moisture, soaking, soaps, perfume, skin oils and abrasive cleaning can change the surface, finish, cord or aroma.

Daily Agarwood Jewelry Care

  1. Remove it before showering, swimming or strenuous exercise. This limits prolonged water, chlorine, salt and sweat exposure.
  2. Wipe after wear. Use a clean, dry, soft cloth. Do not scrub with an abrasive pad.
  3. Let damp jewelry air-dry. Blot moisture and leave the piece at room temperature with air circulation. Do not use a hair dryer, heater or direct sun.
  4. Keep cosmetics separate. Apply perfume, lotion, sanitizer or hair products before putting the jewelry on, and allow the product to dry first.
  5. Store it separately. Use a clean, dry pouch or box so harder jewelry cannot scratch the beads or pendant.
  6. Inspect the cord. If elastic or thread is frayed, loose or permanently stretched, restring it before the piece breaks.

What to Do After Sweat or Water Contact

Remove the piece, blot it with a soft dry cloth and let it dry naturally. Do not soak it to “rinse the sweat out,” apply household cleaner or force-dry it with heat. If the item has a coating, metal fittings, adhesive or an elastic cord, follow the seller’s material-specific instructions because those components may need different care.

Should You Add Oud Oil to Restore the Scent?

Not by default. Added oil changes the surface and may make future authenticity or condition checks harder. It can also transfer to skin and clothing. Only use a product specifically approved for that piece, and test a very small hidden area first if the maker recommends it.

For sizing and wear, see how to measure wrist circumference. For material checks before purchase, use the real vs. fake agarwood evidence guide. Browse the agarwood bracelet collection only after confirming the product’s material, size and care instructions.

Reviewed August 12, 2026 by the Oudgo Editorial Team. This care guide avoids unverified therapeutic or “energy” claims and does not assume every bracelet uses the same finish, cord or adhesive.

Yes! 🎨 We offer custom sizing, bead arrangements, and charm additions to personalize your bracelet. For custom requests, email us at admin@oudgo.com or visit our Custom Orders page.

We specialize in premium agarwood products, including:
🌿 Agarwood Bracelets – Handcrafted from natural agarwood beads.
🕯️ Agarwood Incense – Pure, chemical-free incense for relaxation and meditation.
💧 Agarwood Essential Oil – 100% pure oud oil, perfect for aromatherapy and perfumery.
🎁 Agarwood Carvings & Accessories – Unique handcrafted pieces for collectors and enthusiasts.

You can explore our full collection here.