At Oudgo, we take pride in offering high-quality agarwood products, including bracelets, incense, essential oils, and more. Below are answers to frequently asked questions about our products, authenticity, care instructions, and customization options.
Are your products made from real agarwood?
Our catalog includes products presented as agarwood based on the item information available to us, but we do not use one site-wide authenticity or sustainability guarantee. Check each product page for its photos, specifications and any report or supplier documentation shown for that item. Evidence for one sample or batch does not prove every option or future lot. If you need evidence for a specific item, contact us before ordering.
How can I verify the authenticity of my agarwood product?
No single home test can prove every agarwood claim. Scent, color, weight and resin pattern can help describe an item, but they do not independently prove species, geographic origin, grade or legal source. Do not soak jewelry or burn a sample only to “test” it: water can damage wood, cord or finish, and burning is destructive and creates smoke and fire risk. Check the product’s photos, specifications and any item- or batch-specific document; read our agarwood evidence guide, or contact us with the exact product and option before ordering.