Frequently Asked Questions
Why was my payment declined?
Oudgo usually cannot see the issuer’s complete reason for a declined payment. Check that the billing details match the payment account, the method is not expired, sufficient funds or credit are available and the issuer permits the currency and international online purchase. Then retry only through a method currently displayed at checkout, or ask the issuer or payment provider about the decline. If the checkout itself appears to fail, contact us with the order time and any non-sensitive error message. Never send a full card number, bank password, one-time code or account sign-in.
Will I receive an invoice for my order?
After checkout, the order email confirms the purchase details but may not satisfy every country’s tax, customs or commercial-invoice requirements. If you need a particular invoice format, company name, tax identifier or customs detail, contact us before ordering with the destination and exact requirement. After an order is placed, include its number when requesting the available document. This FAQ does not promise that an invoice can be downloaded from the customer account or that Oudgo can add unverified details after payment.