Frequently Asked Questions
Do your products have religious or spiritual significance?
Agarwood has been revered for centuries in Buddhism, Hinduism, Islam, and traditional medicine. Many of our customers use agarwood incense and essential oils for meditation, relaxation, and spiritual rituals.How can I verify the authenticity of my agarwood product?
To verify authentic agarwood:
✅ Smell Test – Real agarwood has a rich, natural, and long-lasting scent.
✅ Burn Test – When burned, authentic agarwood emits a deep, pleasant aroma without a synthetic smell.
✅ Water Test – High-quality agarwood beads may sink in water due to their resin content.
If you have concerns about authenticity, contact our team for guidance.
How do I contact customer support for order-related inquiries?
If you have any questions about your order, feel free to reach out to us:
📧 Email: admin@oudgo.com
📞 Phone: +84 375096626
Our support team is available Monday – Saturday, 9:00 AM – 6:00 PM (Vietnam Time).
How do I contact customer support for product-related inquiries?
For any product-related questions, feel free to reach out:
📧 Email: admin@oudgo.com
📞 Phone: +84 375096626
Our team is available Monday – Saturday, 9:00 AM – 6:00 PM (Vietnam Time).
How do I contact support for payment-related issues?
If you experience any issues with payment, feel free to contact our support team:
📧 Email: admin@oudgo.com
📞 Phone: +84 375096626
Our team is available Monday – Saturday, 9:00 AM – 6:00 PM (Vietnam Time).
How do I know if my order was placed successfully?
Once you complete your order, you will receive a confirmation email with your order number and details. If you do not receive this email within 24 hours, please check your spam/junk folder or contact our support team at admin@oudgo.com.
How do I place an order?
Placing an order at Oudgo is simple:
1️⃣ Browse our website and select the product(s) you want.
2️⃣ Click "Add to Cart", then proceed to checkout.
3️⃣ Enter your shipping details and select a payment method.
4️⃣ Confirm your order and complete the payment.
5️⃣ You will receive an order confirmation email with your order details.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order using the provided link from our logistics partners (Viettel Post, Singapore Post, FedEx).
If you do not receive a tracking number within the estimated processing time, please contact us.
How long does it take to process my order?
📦 Processing Time: 3-5 business days
- We carefully inspect, package, and prepare your order before shipping.
- Processing time may be slightly longer during peak seasons or special promotions.
How should I burn agarwood incense?
For the best experience when burning agarwood incense:🔥 Use a charcoal burner or electric incense heater.
🌿 Place the incense on the heat source and let the natural aroma diffuse.
🕯️ Avoid direct flames, as they can overpower the fragrance.