Frequently Asked Questions
Are your products made from real agarwood?
Yes! All our products are made from 100% authentic and sustainably sourced agarwood. We work with responsible harvesters to ensure genuine quality while supporting environmental conservation.
Are your products safe for sensitive skin?
Yes! Our agarwood essential oils and bracelets are free from chemicals and safe for sensitive skin. However, if you have allergies, we recommend doing a patch test before use.Can I change or cancel my order after placing it?
🛑 Order Modifications & Cancellations
- You can modify or cancel your order within 48 hours of placing it.
- If your order has already been processed or shipped, we cannot make any changes.
- To request a change, email admin@oudgo.com with your order number.
Can I pay using bank transfer?
Yes, bank transfer is available for bulk orders or wholesale customers. Please contact admin@oudgo.com for bank details and processing instructions.Can I pay with cryptocurrency?
At this time, we do not accept cryptocurrency payments. We may consider adding this option in the future.Can I return a product if I am not satisfied?
Yes! We offer a free 7-day return policy if you are not completely satisfied. For more details, check our Refund & Returns Policy.Do you charge any additional transaction fees?
Oudgo does not charge additional transaction fees. However, your bank or payment provider may apply international processing fees or currency conversion fees. We recommend checking with your bank for details.