Frequently Asked Questions
Where does your agarwood come from?
the finest quality oud in the world. We are committed to sustainable harvesting and adhere to international conservation guidelines.Why was my payment declined?
If your payment was declined, it may be due to one of the following reasons:
❌ Insufficient funds in your account.
❌ Your card has expired or is not authorized for international transactions.
❌ The billing details do not match your card information.
❌ Your bank has flagged the transaction as suspicious (especially for large purchases).
How to resolve this issue?
✔ Try a different payment method (e.g., another card or PayPal).
✔ Check with your bank to ensure international transactions are allowed.
✔ Verify your billing details and ensure they match your bank records.
If the issue persists, please contact us at admin@oudgo.com for further assistance.