At Oudgo, we take pride in offering high-quality agarwood products, including bracelets, incense, essential oils, and more. Below are answers to frequently asked questions about our products, authenticity, care instructions, and customization options.
How do I contact customer support for product-related inquiries?
For any product-related questions, feel free to reach out:
📧 Email: admin@oudgo.com
📞 Phone: +84 375096626
Our team is available Monday – Saturday, 9:00 AM – 6:00 PM (Vietnam Time).
Can I return a product if I am not satisfied?
Yes! We offer a free 7-day return policy if you are not completely satisfied. For more details, check our Refund & Returns Policy.Where does your agarwood come from?
the finest quality oud in the world. We are committed to sustainable harvesting and adhere to international conservation guidelines.Do your products have religious or spiritual significance?
Agarwood has been revered for centuries in Buddhism, Hinduism, Islam, and traditional medicine. Many of our customers use agarwood incense and essential oils for meditation, relaxation, and spiritual rituals.Are your products safe for sensitive skin?
Yes! Our agarwood essential oils and bracelets are free from chemicals and safe for sensitive skin. However, if you have allergies, we recommend doing a patch test before use.What is the shelf life of agarwood essential oil?
Our 100% pure agarwood essential oil has a shelf life of 5-10 years, depending on storage conditions. To extend its lifespan:💧 Store in a dark glass bottle.
❄️ Keep in a cool, dry place away from heat and light.
🛑 Ensure the bottle is tightly sealed after use.
How should I burn agarwood incense?
For the best experience when burning agarwood incense:🔥 Use a charcoal burner or electric incense heater.
🌿 Place the incense on the heat source and let the natural aroma diffuse.
🕯️ Avoid direct flames, as they can overpower the fragrance.
How should I care for my agarwood bracelet?
To maintain the beauty and longevity of your agarwood bracelet:
💎 Avoid contact with water and sweat – Excess moisture may affect the wood’s aroma and texture.
🌞 Keep away from direct sunlight – Prolonged exposure can cause fading.
🛡️ Store in a dry, cool place – To preserve its natural scent and quality.
Do you offer customized agarwood bracelets?
Yes! 🎨 We offer custom sizing, bead arrangements, and charm additions to personalize your bracelet. For custom requests, email us at admin@oudgo.com or visit our Custom Orders page.What types of products does Oudgo offer?
We specialize in premium agarwood products, including:
🌿 Agarwood Bracelets – Handcrafted from natural agarwood beads.
🕯️ Agarwood Incense – Pure, chemical-free incense for relaxation and meditation.
💧 Agarwood Essential Oil – 100% pure oud oil, perfect for aromatherapy and perfumery.
🎁 Agarwood Carvings & Accessories – Unique handcrafted pieces for collectors and enthusiasts.
You can explore our full collection here.