At Oudgo, we want to ensure a smooth and hassle-free shopping experience for our customers. Below, you’ll find answers to the most common questions related to placing an order, payment, order status, and modifications.
How do I contact customer support for order-related inquiries?
If you have any questions about your order, feel free to reach out to us:
📧 Email: admin@oudgo.com
📞 Phone: +84 375096626
Our support team is available Monday – Saturday, 9:00 AM – 6:00 PM (Vietnam Time).
Do you offer international shipping?
Yes! 🌍 We offer free worldwide shipping on orders over $299. For more details, visit our Shipping & Delivery page.What should I do if I receive the wrong item?
If you receive an incorrect item, please:1️⃣ Take a photo of the item and packaging.
2️⃣ Email us at admin@oudgo.com with your order number and the photos.
3️⃣ We will arrange a replacement or refund based on your preference.
What if my order is delayed?
We do our best to ensure on-time delivery, but unexpected delays may occur due to customs processing, weather conditions, or high order volumes. If your order is significantly delayed, please reach out to our support team for assistance.What happens if I enter the wrong shipping address?
If you realize you've entered the wrong shipping address, contact us immediately at admin@oudgo.com. If your order hasn’t been processed, we can update the address. However, if the order has already been shipped, we are unable to make changes.How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order using the provided link from our logistics partners (Viettel Post, Singapore Post, FedEx).
If you do not receive a tracking number within the estimated processing time, please contact us.
How long does it take to process my order?
📦 Processing Time: 3-5 business days
- We carefully inspect, package, and prepare your order before shipping.
- Processing time may be slightly longer during peak seasons or special promotions.
How do I place an order?
Placing an order at Oudgo is simple:
1️⃣ Browse our website and select the product(s) you want.
2️⃣ Click "Add to Cart", then proceed to checkout.
3️⃣ Enter your shipping details and select a payment method.
4️⃣ Confirm your order and complete the payment.
5️⃣ You will receive an order confirmation email with your order details.
What payment methods do you accept?
We accept the following payment methods for secure transactions:
💳 Credit/Debit Cards (Visa, Mastercard, American Express)
💰 PayPal
🏦 Bank Transfer (for bulk orders)
All transactions are encrypted and processed securely.
How do I know if my order was placed successfully?
Once you complete your order, you will receive a confirmation email with your order number and details. If you do not receive this email within 24 hours, please check your spam/junk folder or contact our support team at admin@oudgo.com.