Customization is available only when Oudgo confirms the request in writing for the specific product. Before ordering, contact us with the product URL, wrist measurement, requested bead size or arrangement, charm request and delivery country. We will confirm what is feasible, the exact materials, price, lead time and any effect on return eligibility. Do not assume every bracelet, bead size or charm can be modified; personalized or customized items are not accepted under the standard change-of-mind return rule.