At Oudgo, we ensure secure and seamless payment processing for all our customers. Below are the most commonly asked questions related to payment methods, transaction security, currency, and troubleshooting payment issues.
How do I contact support for payment-related issues?
If you experience any issues with payment, feel free to contact our support team:
📧 Email: admin@oudgo.com
📞 Phone: +84 375096626
Our team is available Monday – Saturday, 9:00 AM – 6:00 PM (Vietnam Time).
Do you offer payment plans or installments?
Currently, we do not offer installment payment plans. The full payment must be made at checkout. However, some payment providers (e.g., PayPal Credit) may allow installment options based on your account settings.Will I receive an invoice for my order?
Yes! After completing your purchase, you will receive an email confirmation with your invoice. You can also download the invoice from your Oudgo account under Order History.Can I pay with cryptocurrency?
At this time, we do not accept cryptocurrency payments. We may consider adding this option in the future.Can I pay using bank transfer?
Yes, bank transfer is available for bulk orders or wholesale customers. Please contact admin@oudgo.com for bank details and processing instructions.Do you charge any additional transaction fees?
Oudgo does not charge additional transaction fees. However, your bank or payment provider may apply international processing fees or currency conversion fees. We recommend checking with your bank for details.
Why was my payment declined?
If your payment was declined, it may be due to one of the following reasons:
❌ Insufficient funds in your account.
❌ Your card has expired or is not authorized for international transactions.
❌ The billing details do not match your card information.
❌ Your bank has flagged the transaction as suspicious (especially for large purchases).
How to resolve this issue?
✔ Try a different payment method (e.g., another card or PayPal).
✔ Check with your bank to ensure international transactions are allowed.
✔ Verify your billing details and ensure they match your bank records.
If the issue persists, please contact us at admin@oudgo.com for further assistance.
What payment methods do you accept?
We accept a variety of secure payment methods, including:
💳 Credit/Debit Cards – Visa, Mastercard, American Express
💰 PayPal – Secure and fast international payments
🏦 Bank Transfer – Available for bulk or wholesale orders
All payments are processed through encrypted and secure gateways to protect your personal information.
What currency are the prices listed in?
All prices on Oudgo are displayed in USD ($) by default. However, you may see currency conversion options at checkout based on your location. Please note that your bank may apply exchange rate adjustments.
Is my payment secure?
Yes! At Oudgo, we prioritize the security of your transactions.
🔐 SSL Encryption – All transactions are encrypted to ensure your payment details are safe.
🛡️ PCI Compliance – We adhere to international security standards for online payments.
🚫 No Storage of Payment Details – We do not store any credit card or banking information on our servers.